Frequently Asked Questions

What would happen if a plumber were to damage my home either by flood or fire?

In the rare event that one of our trusted employees causes damage to your home, either by flood or fire, you would be covered by our liability insurance.

The Great Plumbing Co Jeff WrightDo your employees work on a commission basis?

Our team members are fully salaried employees who have no incentive to upsell their work. There is zero commission paid to employees.

How often should I have my drains cleaned?

If you are sensible as to what you put down your drains, you can virtually eliminate this issue. However, issues can sometimes occur because of the way your drains were installed. For example, lack of grade to the pipe can sometimes lead to clogs. Be aware of what can and can’t be put down your drains.

What is the difference between hard and soft water?

Hard water is typically found in well water situations and contains a higher level of calcium and magnesium phosphates. This can result in the deposit of these minerals in various appliances such as dishwashers and washing machines, greatly reducing their life expectancy. Also, when bathing in hard water, it can be impossible to attain a lather with your soap and you will likely feel slimy instead. Avoid hard water problems by calling our plumbers to install a water softening system.

Flat fee pricingHow much do your plumbing services cost?

Currently, we provide optional, no-fee consultations from our licensed and insured technicians. If you decide not to proceed with the quoted work, a small service visit fee will be levied for the consultation visit and the written quote.

How accurate are your quotes?

We proudly provide a 100-percent guaranteed upfront written quote that states exactly, in writing, what we will provide and how much it will cost. It does not matter how long the job will take — the price we quote you is the price we will charge. There are no surprises when you work with our plumbers!

Liability insurance

At The Great Plumbing Co., we understand that the customer should expect and receive a certified and insured plumber with every service. We know exactly what we are doing prior to commencing any work in your home — don’t settle for anything less than the best plumbers in Toronto!